Simple, Personal and Fair defines how we conduct our business and make decisions, and the way in which we interact with stakeholders, customers and society. We seek to Show Respect, Truly Listen, Talk Straight, Keep Promises, Actively Collaborate, Bring Passion, Support People, and Embrace Change. Santander Consumer Bank has adopted several Voluntary Codes of Conduct and Public Commitments to help ensure your rights are protected.
VOLUNTARY CODES OF CONDUCT
Read the Code here
Read Santander's annual report here
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Canadians are living longer, which can bring health, mobility, or cognitive changes that may impact their ability to bank. The Code recognizes that while not all seniors will be affected by the same issues, certain issues may affect a higher proportion of seniors than individuals in other age groups.
PUBLIC COMMITMENTS
Read the Commitment here
Useful information & Links
Santander Consumer Bank does not modify our existing products or service.
Read the Commitment here
Useful information & Links
As Canadians grow older or face life changes, they often worry about managing their finance and property. It's smart to plan ahead for when help might be needed. Powers of Attorney and joint bank accounts are common tools for managing finances. For detailed guidance, refer to the Government of Canada's resources here.
The Financial Consumer Agency of Canada (FCAC) monitors our adherence to Codes of Conduct and Public Commitments listed above. Learn more about the FCAC here
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Santander is a trade name and a brand name/trademark used by Santander Consumer Bank, Canada, a wholly owned subsidiary of a foreign Bank, Banco Santander, S.A or its subsidiaries.