At Santander Consumer Bank Canada, we believe every customer deserves to manage their finances with confidence, security, and independence. We are committed to helping seniors navigate financial decisions, protect themselves from fraud, and access the support they need to achieve their financial goals.
As Canadians live longer and increasingly manage their finances through digital channels, protecting personal information and financial well-being has become more important than ever. We recognize that seniors may face unique challenges, including financial abuse, fraud, scams, and accessibility barriers.
This Seniors Banking Support and Protection Webpage has been created to provide information, guidance, and resources that help seniors make informed financial decisions and access assistance when needed.
Santander Consumer Bank Canada is committed to:
We strive to ensure that every customer has access to the information and support they need to manage their finances safely through accessible banking services, financial education, and fraud prevention resources.
Financial abuse occurs when money, property, or financial resources are used improperly without a person's informed consent.
EXAMPLES MAY INCLUDE:
Warning signs may include unusual account activity, unexplained withdrawals, changes in financial behaviour, or pressure from others to make financial decisions.
If you believe you are experiencing financial abuse, contact us immediately.
Fraudsters often target seniors through sophisticated schemes designed to create urgency, fear, or trust.
Common scams include:
IMPERSONATION SCAMS
Scammers pretend to be banks, government agencies, law enforcement officials, or utility providers.
EMERGENCY OR FAMILY SCAMS
Fraudsters claim that a relative is in trouble and urgently needs money.
ROMANCE SCAMS
Criminals build trust through online relationships before requesting financial assistance.
INVESTMENT SCAMS
Fraudsters promise unusually high or guaranteed returns with little risk.
TECHNOLOGY SUPPORT SCAMS
Scammers claim that a computer or mobile device has been compromised and request payment or remote access.
REMEMBER:
If you receive a suspicious communication claiming to be from Santander Consumer Bank Canada, contact us directly before taking action.
We encourage you to learn more about Fraud and Scams here.
If you believe you have been a victim of fraud you can find resources here and can make a report to the Canadian Anti-Fraud Centre here.
Family members and caregivers often play an important role in supporting seniors with financial matters.
We encourage discussions about:
When appropriate legal authority exists, caregivers and representatives may be able to assist customers with managing financial matters.
Santander Consumer Bank Canada is committed to providing accessible banking services for all customers. See our Accessibility page here.
We work to ensure that our communications, products, and services are designed with accessibility in mind and that customers can obtain assistance in a manner that meets their needs.
If you require accommodation or additional support, please contact us.
Please contact us if:
Our representatives are available to help customers access information, understand their options, and take appropriate next steps.
Customers may also wish to consult resources provided by:
The Canadian Bankers Association:
The Government of Canada:
Canadian Anti-Fraud Centre:
Provincial seniors' support organizations
These organizations provide educational information about financial literacy, fraud prevention, and consumer protection.
© 2025 Santander Consumer Bank
Santander is a trade name and a brand name/trademark used by Santander Consumer Bank, Canada, a wholly owned subsidiary of a foreign Bank, Banco Santander, S.A or its subsidiaries.